How To Set Boundaries With Your Customers

How To Set Boundaries With Your Customers

Are you a people pleaser? Do you hate saying no to your customers? Do you hate saying no to anyone? I think a lot of makers, especially those in the first few years of business, find it really hard to set boundaries with customers.

Why you want your customers to say NO.

Why you want your customers to say NO.

One of the best pieces of business advice I ever got was to get my customers to say no more quickly and more often.
Don’t worry, I was really dubious too. I mean, don’t we want our customers to say yes? Yes to buying our products, yes to joining our mailing list, yes to following us on social media, yes to telling all of their friends about us. No really isn’t the outcome that we’re looking for.

Writing Terms and Conditions for your Stockists.

Writing Terms and Conditions for your Stockists.

There are so many challenges involved in running a handmade business and for many of them, we can’t really see them coming or know what kind of impact they’ll have on our business. Banking crises, Global Financial Meltdown, Brexit, Inflation, Consumer Confidence....
How to handle customer complaints with grace

How to handle customer complaints with grace

How you communicate with your customers is a vital part of your branding strategy and it’s so important that you get it right. When people reach out to you with a problem (or even a complaint), it’s an opportunity for you to improve your processes and make your sales...