Worried about coming across as salesy? Most makers are. Here’s what good selling actually looks like for a handmade business, and the kind of clear, low-pressure language that helps customers buy from you.
Are you a people pleaser? Do you hate saying no to your customers? Do you hate saying no to anyone? I think a lot of makers, especially those in the first few years of business, find it really hard to set boundaries with customers.
Makers often spend a lot of time worrying about how we are perceived by other people. Our customers, our suppliers, our stockists and even passers-by. Many of us start out without any kind of business training, working on the kitchen table, on the living room floor, in a spare bedroom or while the kids are napping. A hefty dose of imposter syndrome can make us ashamed of our smallness, and we carry that feeling of not-good-enoughness around with us.
When you’re starting a brand new business as an artist, crafter or designer-maker you are going to have to make a LOT of decisions, often about things you don’t have any direct experience of. It feels like every decision is make or break. You’re also really aware that you really don’t know what you’re doing and maybe you’ll make a terrible mistake that will kill off your business before it even gets started.
As small businesses whose details are widely shared online, artists and makers are an ongoing target for scammers. Sadly the combination of inexperience in business (lots of us are just starting out), susceptibility to flattery (because we make our own products) and working alone (no one to offer a double check) means that we will continue to be seen as a soft target for those who make their living by deception.