Maker’s Yearbook Printed Book Returns
We hope you’ll love your Maker’s Yearbook, but if it’s not right for you, please see below for our returns policy.
If your order is faulty or arrives damaged
If your order contains items that are faulty, or arrive damaged, you must contact me within a reasonable timeframe to report the fault. You may be required to provide proof of the fault.
In most cases a full refund or exchange will be offered, depending on the timeframe. If requested, the faulty item must be returned. The cost of postage both to and from the customer will be refunded in cases of faulty items.
If you have purchased a book listed as “slight seconds” you will not be able to return the book as faulty.
If you change your mind
If you change your mind about a product you have purchased, you must contact us in writing within 14 days of receiving the goods ordered to request a refund.
You must then return the goods to the address on the Returns Form within 14 days. All returned goods must be unused, undamaged, and in saleable condition. You may remove any plastic wrap to inspect the contents, but the pages must be unmarked.
If you return goods without notifying us or without including the enclosed returns form we may find it difficult to match the goods with your order and your refund may be delayed.
You are responsible for the goods until they are received by us. We recommend using an insured method of postage for returns as loss or damage of the goods while in transit to us may mean that we are unable to offer you a full refund. The goods must be securely wrapped to avoid damage.
Refunds will include the original postage cost, if applicable, but the customer will pay the cost of returning the item to us, unless it is faulty. Refunds will be credited to the original payment method.
For any item judged to be damaged due to improper use or when reasonable care has not been taken by the customer we may claim against the customer for damages and breach of statutory duty. This does not affect the customer’s statutory rights.
IF YOU ARE RETURNING A PARCEL FROM OUTSIDE THE UK
Please note that all returns must be sent by airmail or courier service and you must mark the parcel as a return on the customs form.
We will not accept any returns made by surface mail and we will not pay import taxes to receive a parcel that has been incorrectly labelled on the customs form.
If you have any questions about returns or need any assistance, please email us at email@example.com