We all know that product photographs are really important for selling online. They are the only way your online customers can know how lovely your handmade thing is. The only way that they can see what they’re going to get. And they’re not only important online. Good photos get us accepted to the best art and craft fairs, they get us published in newspapers and magazines, they create great stand displays and, perhaps most importantly, they create brand recognition.
Unless you’ve got an enormous following already, it’s unlikely that simply marketing to your current customers will provide you with enough sales each month, so all makers need to be constantly on the hunt for new customers. Not everyone who sees our work is a potential customer. Not everyone who is a potential customer becomes a buyer. Not everyone who is a buyer becomes a repeat buyer. And not everyone who is a repeat buyer becomes a raving fan.
I learned a lot about marketing from buying a new coat for my job. When I first started work as a stockbroker in the City of London I needed to get a new coat for wearing on the many business trips I took as part of that job. I knew it had to be classic and well crafted and it also had to be practical to deal with being thrown into the overhead bin on an airplane (and sometimes shoved under the seat in front)
I’ve got strong opinions about Black Friday.
Actually I’ve got strong opinions about publicly complaining about Black Friday.
Black Friday is a relatively new phenomenon here in the UK and each year there seems to be more and more polarisation around the event and more and more Anti Black Friday blog and social media posts from makers. To be clear, I don’t believe that anyone should ever feel obliged to discount their products.
One of the best pieces of business advice I ever got was to get my customers to say no more quickly and more often.
Don’t worry, I was really dubious too. I mean, don’t we want our customers to say yes? Yes to buying our products, yes to joining our mailing list, yes to following us on social media, yes to telling all of their friends about us. No really isn’t the outcome that we’re looking for.
Start a conversation about Sale or Return (or Consignment as it is know elsewhere in the world) amongst a group of makers and you’re likely to get some pretty strongly worded responses. Sale or Return definitely gets a bad rap and there’s no question that it’s not the...
