Terms of Purchase
1. Introduction
1.2. Please read these terms and conditions carefully before placing an order. By purchasing products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase products on this site.
1.3 You must read the terms relating to the specific product you are purchasing AND the additional terms relating to ALL purchases as both will apply to your order.
2. CONTACT DETAILS
Full name of legal entity: Small Village Big Business Ltd t/a Maker’s Business Toolkit
Company Registration Number: 14013444
VAT Number: 408097589
Registered Address: 74 Duke Street, Barrow in Furness, Cumbria, LA14 1RX
Email address: support@makersbusinesstoolkit.com
The terms “we,” “us,” and “our” refer to Small Village Big Business Ltd. The term the “Site” refers to makersbusinesstoolkit.com, including our membership site learn.makersbusinesstoolkit.com. The terms “user,” “you,” and “your” refer to site visitors, customers, members and any other users of the site.
TERMS OF PURCHASE FOR THE MAKER’S YEARBOOK (PRINTED BOOK)
1. Acceptance of order
1.1. These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the Order issued to you by email (Dispatch Confirmation). We are not bound by the Order unless we accept it in writing.
1.2. If there is any conflict between these Terms and any term of the Order, the Order will take priority.
1.3. At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.
1.4. If you have already paid for the Products and we are unable to supply you with a Product because the Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible
2. Right to cancel
2.1. Your legal right to cancel a Contract starts from the date on which you receive the Dispatch Confirmation. Your right to cancel the Contract depends on what you have ordered and how it is delivered, as set out in clause 2.2 below.
2.2. You have a legal right as a consumer to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the 14 days after you received the Product.
Example: if we provide you with a Dispatch Confirmation on 1 April and you received the Product on 10 April you may cancel at any time between 1 April and the end of the day on 24 April.
2.3. If during the relevant period you intend to cancel the Contract with us, you can notify us of your decision and receive a refund. You can obtain advice on your legal right to cancel the Contract from your local Citizens’ Advice Bureau or Trading Standards office.
3. Return and Refund
3.1. To cancel a Contract in accordance with clause 2 above, you should contact us at support@makersbusinesstoolkit.com to request a returns form and instructions on where to return the product(s) purchased. The Dispatch Confirmation will also a link to the returns form and return instructions.
3.2. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
3.3. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at support@makersbusinesstoolkit.com
3.4. If you cancel your Contract we will:
3.4.1. refund you the price you paid for the Products after deducting any reduction in the value of the Products that has been caused by your handling them in an unacceptable manner.
3.4.2. refund you any delivery costs you have paid calculating them on the basis of the least expensive delivery method that is generally acceptable. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery options.
3.4.3. make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you.
3.5 If you report a Product that is faulty or misdescribed, we may ask you to provide photographic evidence of the fault. We may ask you to return the faulty or misdescribed product or we may ask you to dispose of it. If Products in your order are faulty or misdescribed we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us or disposing of it.
3.6 Refunds will be made to you on the credit card or debit card used by you to pay.
3.7 If a Product has been dispactched to you prior to your decision to cancel your Contract:
3.7.1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Returns form or contact us at support@makersbusinesstoolkit.com for the returns address.
3.7.2. you will be responsible for the cost of returning the Products to us except where the Product is faulty or not as described.
3.7.3. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 3 or anything else in these Terms. You can seek advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.
4. Delivery
4.1. Delivery of an Order shall be deemed to be completed when we deliver the Products to the address given by you, and you will be responsible for the Products from that time.
4.2. Upon receipt of full payment (including all applicable delivery charges) you will be the owner of the Products.
4.3. If we fail to deliver Products within 30 days then you may cancel your Order straight away if any of the following applies to you:
4.3.1 we have refused to deliver the Products;
4.3.2 delivery within the delivery deadline was essential considering relevant circumstances; or
4.3.3 you informed us prior to acceptance of your order that delivery within the delivery deadline was essential.
4.4 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 4.3, you can specify a new reasonable delivery deadline, and you can cancel your Order if we do not meet the new deadline.
4.5. You can cancel your Order under clause 4.3 or clause 4.4, only for The Maker’s Yearbook. If your order contains other products, these will be subject to separate cancellation terms.
5. International delivery
5.1. Delivery of Products to international delivery destinations will be subject to applicable import duties and taxes payable by you. Prior to placing an order you should contact your local customs office for information on this. It is your sole responsibility to make the necessary arrangements to pay these fees.
5.2. You agree to comply by all applicable laws of country to which Products are delivered and we shall not be liable for any such violations.
6. Price and delivery charges
6.1. Prices of the Products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.
6.2. Our prices are exclusive of VAT.
6.3. Delivery cost is not included in the price specified for a Product. It will be added to the due amount.
6.4. Despite our best efforts, there may be incorrect prices on some of the Products. If the Products’ correct price is less than a price shown on our site, the lower amount will be charged.
If the Products’ correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price.
If the error in price is obvious, unmistakable and mispricing could have been recognised reasonably by you, we will not be liable to provide the Products to you at the lower price that was incorrect.
TERMS OF PURCHASE FOR THE MAKER’S YEARBOOK (PDF DOWNLOAD)
1. Your Status
1.1 By placing an order through our site, you warrant and confirm that:
1.1.1. You are legally capable of entering into binding contracts; and
1.1.2. You are at least 18 years old;
2. How the contract is formed between you and us
2.1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a Product.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product is available for download (the Download Confirmation).
The contract between us (Contract) will only be formed when we send you the Download Confirmation.
2.2. The Contract will relate only to those Products whose download we have confirmed in the Download Confirmation. We will not be obliged to supply any other Products that may have been part of your order until the download of such Products has been confirmed in a separate Download Confirmation.
2.3. You agree that we may begin the supply of digital content not on a tangible medium (including e-books and other digital files) before the end of the cancellation period set out in paragraph 2.4 below and you acknowledge that you will lose your cancellation rights in relation to such digital content.
2.4. If you are purchasing a Product as a consumer, you have the right to cancel this agreement within 14 days of the date of this agreement by emailing us at support@makersbusinesstoolkit.com To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel this contract. However please see clause 2.3 about digital content.
2.5. You hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed. If you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.
3. Availability
Your order will be fulfilled automatically on your receipt of the Download Confirmation but in the event that our automated systems do not work immediately, please contact support@makersbusinesstoolkit.com to advise us that the Product has not been made available for download. As our systems are automated, we shall not be liable for any delay in the download of any Product
4. Title and Intellectual Property
4.1. You will only be entitled to use the Products when we receive full payment of all sums due in respect of the Products.
4.2. As between us and you, all Intellectual Property Rights and all other rights in any Products shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Product.
4.3. We shall enforce our Intellectual Property Rights in the Products to the fullest extent possible by law and DISTRIBUTING (WHETHER FOR PAYMENT OR OTHERWISE), PUBLISHING, SELLIING OR DISCLOSING A PRODUCT IS STRICTLY PROHIBITED.
5. Price and payment
5.1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
5.2. These prices exclude VAT.
5.3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Download Confirmation.
5.4. Payment for all Products must be by such method of payment as is specified on our website. If you choose to pay by PayPal, you must have a valid PayPal account in order to purchase a Product.
6. Refunds
6.1 As you are able to download, make use of and copy the Product immediately, we will only offer refunds in limited circumstances at our discretion.
6.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
additional TERMS OF PURCHASE Relating to all products
2. Changes to terms
2.1 We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting. Please check these terms and conditions periodically for changes.
2.2. Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.
2.3 If the revised terms apply to your order, we will notify you of the changes. If you intend to cancel the Contract with us upon such changes, you may cancel either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel, you shall return (at our cost) relevant Products you have already received and we will refund the price you have paid, including any delivery charges, if applicable.
3. Privacy Policy
Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it.
For more information, please go to our Privacy Policy at https://makersbusinesstoolkit.com/privacy-policy
4. Products
We have made every effort to display the images of the Products accurately on our Site, but they are for illustrative purposes only. All sizes, weights, capacities, colours, dimensions and measurements indicated on our Site have a 2% tolerance. Products delivered and packaging may vary slightly from those images.
5. Age
You shall not purchase any Products from our Site if you are below the age of 18 years old.
6. Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
7. Representations
7.1. You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.
7.2. You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.
7.3 . Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
8. Our Liability
8.1. Our Products are provided on an “as is” basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Products as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.
8.2. If, for any reason, we are liable for any damages, other than those for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law), our total liability shall be limited to the amount of the Product purchased or the price paid by you for the membership.
8.3. By purchasing a Product, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:
8.3 1. loss of income or revenue
8.3.2. loss of business
8.3.3. loss of profits or contracts
8.3.4. Depletion of goodwill and/or similar losses
8.3.5. loss of anticipated savings
8.3.6. loss of goods
8.3.7. loss of contract
8.3.8. loss of or corruption of data
8.3.9 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable or
8.3.10. any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you
arising out of or in any way connected with the use of a Product, you entering into a contract, or us providing the Membership, under any law or on any basis whatsoever whether contractual or otherwise, except in relation to death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).
8.4. If there is failure to perform, or delay in performance of any of our obligations under these Terms due to your act or omission, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
8.5. The provisions of this paragraph 8 shall survive termination of the Contract.
9. Circumstances beyond our control
9.1. If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, or by your act or omission, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
9.2. Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
9.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:
9.3.1. you will be notified as soon as reasonably possible; and
9.3.2. the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.
10. Notice
10.1. Any notice to us should be in writing and sent to us by e-mail, or by pre-paid post to Maker’s Business Toolkit at:
Maker’s Business Toolkit, Suite F16, St George’s Business Park, Sittingbourne, ME10 3TB, United Kingdom
support@makersbusinesstoolkit.com
Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the Order.
11. Miscellaneous
11.1. We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.
11.2. You cannot transfer your rights and obligations under these Terms to any another person without our written approval.
11.3. This contract is only between you and us. No other third person shall have any rights to enforce any terms
11.4. Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.
11.5. Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.
11.6. English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us. However, you may bring proceedings in Northern Ireland if you are a resident of Northern Ireland, and you may bring proceedings in Scotland if you are a resident of Scotland.
12. Contact us
12.1 For any questions or queries you can contact us at support@makersbusinesstoolkit.com